Passion4Hair Academy support
Questions?
Start here.
Everything you need to know about registering, choosing courses, completing assessments, tracking progress and accessing certificates.
01 — Getting started
Joining theAcademy.
Passion4Hair Academy is a growing professional learning platform created for hair professionals who want to build knowledge, strengthen confidence and keep developing.
Who can register for Passion4Hair Academy?
The Academy is designed for professional hairdressers, colourists, salon teams and developing industry professionals. It is particularly useful for stylists within the Passion4Hair network, while registration is open to hair professionals more widely.
Does it cost anything to join?
Creating an account is free. Current courses are available at no cost unless a course page clearly states otherwise. No payment details are required for free learning.
How do I create an account?
Visit the registration page and enter your details. Once registered, sign in to access your student dashboard and browse the current learning library.
Can I use the Academy on a phone or tablet?
Yes. The website and assessments are designed to work on desktop computers, tablets and mobile phones. For the most comfortable assessment experience, use a stable internet connection and keep the browser window open until your answers are submitted.
02 — Assessments
Testing yourknowledge.
Course structures vary. Some are standalone accreditations; others form part of a structured pathway with prerequisites.
What courses and assessments are currently available?
The current Academy library includes:
- Sens.ùs Colour Pathway — Introduction, Explore and Master
- Sens.ùs Illumyna Scalp Product Knowledge Accreditation
- Malibu C Total Oxidation Management Product Knowledge Accreditation
- New learning will be added as the Academy grows
Do I have to complete courses in order?
Only structured pathways need to be completed in sequence. Standalone product knowledge accreditations can be taken directly unless the course page lists a specific prerequisite.
What happens if I do not pass?
You can review your result and retake the assessment. A failed attempt will not unlock the next stage, so return to the questions when you are ready and try again.
Can I retake an assessment?
Yes. Retakes are available, allowing you to revisit the assessment and improve your result before progressing.
Where can I see the assessment rules?
The relevant instructions, question requirements and result information are displayed within each assessment. Read the introduction before starting and make sure every required question has been answered before submitting.
Can I leave an assessment and return later?
To avoid losing an unfinished attempt, we recommend completing and submitting an assessment in one session. If you leave the page, check your dashboard carefully before beginning another attempt.
03 — Certificates
Recognition for yourprogress.
Certificates are available on courses and pathway stages that include accreditation. The course page will make this clear before you begin.
When do I receive my certificate?
Your certificate becomes available after the corresponding course and any required assessment have been successfully completed.
Where can I find my certificates?
Sign in and open your student dashboard. Your completed courses and available certificates can be accessed from the relevant dashboard sections.
Can I download or print a certificate?
Yes. Certificates are designed to be downloaded, saved and printed for your professional records.
Are all Academy certificates the same?
No. Each certificate reflects the course or pathway stage completed. The Sens.ùs Colour pathway uses Bronze, Silver and Gold levels, while standalone accreditations name the relevant product range or professional subject.
How can a certificate be verified?
Certificates include a verification ID and QR code. These details provide a way to check that the certificate was issued through Passion4Hair Academy.
My certificate is not appearing. What should I do?
First, confirm that the assessment shows as passed and the course shows as completed in your dashboard. Refresh the page and sign out and back in. If it is still missing, contact support with your account email and the course or assessment name.
04 — Accounts & support
Help when youneed it.
Most account issues can be resolved quickly using the steps below. Never send your password when requesting support.
I have forgotten my password. What should I do?
Open the sign-in page and select “Forgot Password?”. Enter the email address connected to your account and follow the reset instructions sent to you.
I have not received an account email.
Check your spam, junk and promotions folders first. Confirm that the email address entered during registration is correct and allow a few minutes for delivery. If nothing arrives, contact support.
Why is a course or stage still locked?
Check the course page for any listed prerequisite. In a structured pathway, the previous course must show as fully completed—not only that its quiz was submitted. Refresh your dashboard and sign back in. Standalone accreditations are normally available directly.
Where can I view my progress?
Your student dashboard records your available courses, progression and completed stages. Sign in using the same account each time so your activity remains connected to your profile.
How should I report a technical problem?
Use the support page and include the course, page or assessment name, what you were trying to do, the device and browser used, and a screenshot where possible. Do not include your password.
Can I create more than one account?
Use one account wherever possible. Creating multiple accounts can split your progress and certificates between different profiles.
Still need a hand?
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